HVAC Service Department - Experienced Dispatcher
We are seeking a highly organized, reliable, and customer-focused HVAC Dispatcher.
Key Responsibilities:
- Coordinate and Schedule Service Calls: Efficiently assign service calls to technicians and ensure all appointments are scheduled in a timely manner.
- Customer Communication: Act as a liaison between customers and service technicians, ensuring smooth communication regarding service appointment times, technician arrivals, and updates.
- Create and Manage Work Orders: Generate and maintain accurate service call work orders, ensuring all details are correct for technicians to perform their duties efficiently.
- Track Service Call Progress: Monitor the status of ongoing service calls to ensure timely completion and handle any issues that arise to keep operations running smoothly.
- Professional Interaction: Communicate with customers in a friendly, clear, and professional manner, ensuring an excellent customer service experience.
Essential Skills and Qualifications:
- Education: High school diploma or GED required.
- Experience: A minimum of 3 years of experience in HVAC dispatching.
- Customer Service: Strong interpersonal skills with a focus on delivering excellent service and managing customer expectations.
- Organizational Skills: Excellent ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
- Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and comfortable with dispatching software.
- Punctuality and Reliability: Must be dependable and arrive on time, ready to contribute to team goals.
Our Employees Enjoy the Following Benefits:
Medical, dental & vision insurance
401k Retirement Plan with Match
Employer paid Life Insurance, Short-term and Long-term disability insurance
Optional Supplemental Life insurance
Holiday Pay
Paid Time Off
Bonus’
Employee referral program
Employee events