Daily duties for the Shift Commander may consist of but are not limited to

Coordinating the scheduling of emergency medical systems and operations, overseeing the orientation of new staff, yearly licensure/credentialing, dealing with employee issues/behaviors, assisting with hiring/termination, maintaining transport equipment/checklists, and peer reviews. Individuals must demonstrate the ability to write and verbalize goals, objectives and document outcomes.

Shift Commanders are expected to assist with evaluating the performance of current employees. Individuals must have strong, effective interpersonal skills and be able to teach and develop the emergency management services group.

Shift Commanders must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes. Individuals should have knowledge of relevant equipment, policies and procedures.

Shift Commanders must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes. Individuals are required to have a strong commitment and will need to provide outstanding services and have a clear customer focus.

It is essential for the Shift Commander to have strong negotiation skills, be creative, flexible, and innovative in adapting the program to changing customer needs.

Individuals should maintain all credentials and have strong clinical skills.

Shift Commanders will be expected to keep the management team informed on activities within the group such as but not limited to the progress on projects. Individuals should attend training classes to maintain national certification, state licensure, trade, and education conferences, and keep abreast of new developments in the field, or maintain existing knowledge. Depending on the location of the position, work hours will vary depending on company scheduling needs. This may include overtime, call, backup call, nights, days, weekends, and holidays. In addition to the responsibilities noted above, the Shift Commander will function primarily as an EMS Crew Member during a scheduled shift. This individual will report directly to the Division Manager.

**POSITION RESPONSIBILITIES**

Shifts focus among several efforts as required by changing priorities. Delivers written and oral communication responds to questions and concerns, and produce specific outcomes and impact. Helps to analyze risks and benefits of alternative approaches and obtain a decision on resolution. Raises awareness of potential strategic alliances and partnerships. Facilitates reconciliation rather than divisiveness among individuals. Collaborates with others to create satisfactory interpersonal outcomes. Assists in the coordination of departmental employees for efficiency and effectiveness enhancement. Monitors progress continuously and adjust tactics for handling situations on a case-by-case basis. Obtains information and addresses questions that can facilitate movement from problem to resolution stage.

**QUALIFICATIONS**

Must hold a valid State EMS License at the EMT, EMT-I, AEMT, or Paramedic level. Must possess a valid Driver's License and have a good driving record. High school diploma or equivalent required; Post-secondary education (Associates or Bachelor's degree) preferred or must have three years experience in ambulance services, managerial experience, or two years of previous supervisory experience.

**AS THE COMPANY CONTINUES TO GROW ALONG WITH CALL VOLUME THERE WILL BE MORE OPPORTUNITIES FOR SUPERVISORY ROLES IN THE NEAR FUTURE**