The Operations Support Specialist will be responsible for monitoring performance reporting for their assigned regions/stores. The purpose of this position is to optimize daily activities and performance of the business. The operational support specialist will work to improve the operations of the organization so that we become more effective, efficient and compliant. 

Joining the team makes you part of the largest specialty retailer for kitchen and bath in the United States, providing our customers with a the best selection of cabinets, flooring, bath vanities, countertops, backsplashes, knobs and pulls, closet systems and installation.

Must be comfortable traveling in office M-F, there are no remote work options at this time. 

Compensation range: starting on $17+ based off of experience. 

GENERAL RESPONSIBILITIES:

• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards. 
• Assisting with the implementation of new processes and procedures. 
• Identifying ways to improve customer experiences. 
• Tracking and reporting on operational performance. 
• Manages store quality, costs, and efficiency..   
• Run open orders report weekly. Validate stores are fulfilling orders, claim parts, and samples daily. 
• Run open invoices report, focusing on aging invoices. 
• Ensure required training classes are up to date, validate forklift certifications. 
• Review inventory discrepancies reported at store level. 
• Review orders for allocation issues at store level 
• Reporting of specified metrics on weekly/monthly basis 
• Ensure stores are operating on current SOPs 

GENERIC SKILLS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Regular attendance and punctuality are required as a full-time employee in order to perform all the essential functions.

The requirements listed below are representative of the knowledge, skill and/or ability required.

• Skill in organizing resources and establishing priorities.
• Records maintenance skills to include database development and management.
• Advanced verbal and written communication skills.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Competency in Microsoft Office, Excel and Teams

Benefits: Medical, Dental and Life insurance is available at no charge to the employee. Additional family member coverage is available at reasonable prices.