Service Technician Job Description
Do you have a passion for laser cutting machines and a knack for troubleshooting complex machinery?
technological leader in industrial CNC Plate Processing Machines and Material Handling Solutions, is searching for a talented Field Service Technician to join our growing team. In this role, you will play a vital part in ensuring our customers receive exceptional service and support for their laser cutting machines.

Responsibilities:
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Install and commission of new cutting machines. Focus will be on laser machines but also in other technologies such as plasma, oxyfuel, drilling, milling and automated material handling solutions.
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Provide training to customers on the safe and efficient operation of their machines.
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Diagnose and troubleshoot machine malfunctions, ensuring prompt resolution of customer issues.
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Perform preventive maintenance to minimize downtime and maximize machine performance.
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Maintain detailed service records and communicate effectively with customers regarding service activities.
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Collaborate with internal teams, including sales and engineering, to provide exceptional customer service.
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The work environment may be individually focused or working with a team.
Qualifications:
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Minimum of 2 years of experience servicing and troubleshooting industrial Laser Cutting Machines. Plasma, Oxyfuel and Drilling experience preferred.
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Minimum requirement: High school diploma or GED (technical or vocational school preferred)
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Preferred: Associate degree focused in electrical, mechanical, mechatronics, or robotics.
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Proven understanding of laser cutting technology, principles, and applications.
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Strong mechanical aptitude and ability to diagnose and repair complex machinery.
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Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
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Eager to travel 100%, primarily within the United States. Occasional international travel may be required.
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Self-motivated and ability to work independently.
The company a competitive salary and a comprehensive benefits package, including:
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Extensive training and opportunity to advance and further your career
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Health insurance
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Dental insurance
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Vision insurance
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Paid time off
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401(k) retirement plan
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And more!