Dispatch Supervisor / Route Planner Job Description

Primary Responsibilities and Expectations:

· Execute company routing processes and procedures

· Schedule and dispatch driver route assignments

· Review and modify routes to improve efficiency

· Proactively monitor location and activity of drivers to ensure deliveries are executed as planned

· Communicate with customers and drivers to manage service expectations and identify problems

· Review and audit driver logs to manage DOT Hours of Service

· Update shipment data in company system

· Communicate with internal and external customers as needed via phone and email

· Conduct meetings with drivers to review previous day's activities including productivity, accidents, problems, results of any accident investigations, and to promote safety awareness

· Collect information on incidents/accidents that may occur and report to the safety team

· Other duties as assigned

Required Qualifications:

· Excellent communication and interpersonal skills (verbal and written)

· Strong attention to detail

· Strong organizational skills

· Ability to work in a fast-paced team environment

· High level of competency with office computer systems

· Experience with MS Office applications (Excel, Word, Outlook)

· Self-motivation and ability to work independently

· Strong knowledge of local geography and highway systems where drivers will be operating

· Working knowledge of DOT and Hours of Service (HOS) regulations