MEDCOMM dispatchers use modern technology for handling requests for emergency and non-emergency ambulance and home health care services in a fast, courteous, and professional manner; obtaining detailed information needed for service and patient accounting with accuracy being paramount. MEDCOMM dispatchers handle every patient or facility interaction with accuracy while taking messages, and forwarding callers to other departments when necessary, and working to prioritize service based on the nature of need and information obtained.
MEDCOMM dispatchers use two-way radio and paging systems, CAD (Computer Aided Dispatch) systems, and other software platforms to effectively dispatch units, receive, process, and relay vital information from patient to crew, communicate with EMS and MIH supervisors, manage ETAs and other facility information, and serve as Amerimed’s first-line customer service representatives. The ability to work calmly under pressure while maintaining a positive, friendly, and helpful attitude is what makes a successful MEDCOMM dispatcher.
In addition to dispatching functions, MEDCOMM dispatchers maintain important records of all communications and call data in the CAD system for future reference, and accuracy is essential. Other important reporting data managed by a MEDCOMM dispatchers includes daily call statistics, facility use, unit utilization, and transport information for review by operations and management.
Amerimed expects our MEDCOMM dispatchers to be well-versed in our expectations and Standard Operating Procedures. be committed to high-quality service levels and outstanding customer interaction, maintain knowledge of market areas and facility specifics; report areas of concern to operations or management, and work within a structured chain of command.
Most importantly, MEDCOMM dispatchers bring a high level of professionalism to all areas of the job at all times. At Amerimed our #1 priority is that everything is “As It Should Be” with a world-class medical services company.
Required Training / Qualifications:
High School Diploma or G.E.D.
Basic Communications Certification and/or College Degree very beneficial.
Cardiopulmonary Resuscitation Certification beneficial but not required.
EMD Certification beneficial but not required.
EMR, EMT or PMDC Certification beneficial but not required.
Dispatch experience preferred but not required.
Customer service experience required.
Ability to hear and comprehend high levels of radio and phone traffic being given over speaker, headsets and handsets.
Ability to speak clearly and annunciate properly in order to relay vital information to callers and response personnel.
Ability to communicate clearly with all members of the team and all callers by phone or radio.
Ability to be confined to a cubicle work area for duration of shift.
Ability to report to work prepared to work and be self-sustaining without leaving the premises for the duration of shift.
Ability to spell correctly.
Typing Skills (35 words per minute or greater)
Knowledge of Microsoft Office applications including Outlook, Excel, and Teams
Required Commitments:
Must work every other weekend. (Friday, Saturday, Sunday)
Must be flexible and able to help cover open shifts.
Must be trustworthy, honest, dependable, detail oriented and an excellent communicator.
Must always display excellent customer service skills.
Now Hiring For:
Full-time 12-hour entry level Dispatchers that will be trained to work as Call Taker and Radio Dispatcher; shifts work 6a-6p on days or 6p-6a on nights; openings on both day and nights following a California rotation that is paid bi-weekly.
Part-time 6-hour entry level Dispatchers that will be trained to work as Call Taker with optional choice of learning radio; part-time shifts are 4a-10a; 10a-4p; 4p-10p and 10p-4a. These positions also follow the California rotation and are paid bi-weekly.
Entry Level pay starts at $16/hour and experienced candidates can start around $18.50/hour. All employees receive a $1/hour increase in pay after completing training. Also, full time schedule had 9 hours of built in overtime paid at 1.5x each 2 week pay period based on schedule listed below.
The California rotation in a two week pay period appears as follows:
Drug-Free Workplace
Must also possess a background free of criminal offense.